Refunds & Returns

Once a research compound has left our facility we cannot accept it back. We have no way to verify how a vial was stored, handled, or whether its seal remained intact after it left our control, and re-selling material we cannot vouch for would undermine the chain of custody every other customer relies on.

This is standard practice for research chemicals and it is not a way of avoiding refunds. Everything below describes the situations where we do refund you.

You can cancel any order for a full refund at any point before it ships. Orders are processed within 1–3 business days, so contact us quickly.

Email orders@pulsepeptidelabs.com with your order number. If it has not yet been handed to the carrier, we will cancel and refund it in full.

Every in-stock compound we sell has an independent third-party Certificate of Analysis published on this site. If independent testing shows the material you received does not match the identity or purity stated on its COA, we will issue a full refund, including shipping.

Send your test results and order number to orders@pulsepeptidelabs.com. We take this seriously — the published COA is the entire basis on which we ask you to trust us, and we would rather refund you than have that be worth nothing.

Damaged in transit: if a vial arrives broken or compromised, email us within 7 days of delivery with photographs of the packaging and the product. We will replace the item or refund it, your choice.

Wrong item or missing item: if we shipped the wrong compound, the wrong size, or left something out, tell us and we will correct it at our expense. There is no time limit on our own mistakes.

Lost in transit: if tracking shows no movement for 10 or more business days and the package was never delivered, contact us and we will open a carrier investigation. See our Shipping Policy for the full process.

• Packages marked delivered by the carrier and then stolen. File a claim with the carrier — we cannot replace these.
• Orders where an incorrect or incomplete shipping address was provided at checkout.
• Compounds that have been opened, reconstituted, or otherwise used.
• Change of mind after a compound has shipped.

Email orders@pulsepeptidelabs.com with your order number, what went wrong, and photographs if the issue is physical. A real person reads every one of these — you will get a reply within one business day.

Approved refunds are issued to the original payment method within 5–10 business days. If you paid by Zelle, bank transfer, or Cash App, your refund is returned by the same method, so have that account available.

We would rather fix a problem than argue about one. If something is wrong with your order, tell us.